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What To Say: Communication Strategies during an Active Shooter Incident

911 resources
Additional tips for managing emergency communication

An active shooter scenario is an unsettling topic, but it's one we cannot afford to ignore in the world we live in today. Effective emergency communication can mean the difference between life and death during such incidents. Learning to navigate these difficult situations will empower us to better protect ourselves and others around us.


Understanding the Importance of Communication

In the midst of an active shooter incident, the power of effective communication becomes incredibly evident. Rapid, precise exchanges of information can be a vital lifeline in these high-stress situations. Whether it's reaching out to the authorities, alerting those in the immediate vicinity, contacting loved ones, or conveying a silent distress signal, every piece of communication matters. Familiarizing yourself with the most advantageous communication strategies could drastically elevate your chances of remaining safe during such events. Each word, action, and signal holds the potential to save lives, reinforcing the significance of proficient communication. In a situation where seconds can make the difference, it's essential to be able to convey or receive information in the quickest and most accurate way possible. Hence, understanding and honing the art of communication becomes an indispensable tool in your survival kit during an active shooter scenario.


Initiating Emergency Communication

Upon recognizing a potential active shooter situation, your first action should be to initiate emergency communication if circumstances permit. Reach out to 911 as soon as possible. When speaking with the dispatcher, it is crucial to provide a succinct yet detailed summary of what's unfolding. Include specifics such as your exact location, the number of potential shooters (if identifiable), the appearance of the shooter(s), and other crucial details like weapon types or victim numbers. Remember to maintain composure and speak clearly to ensure that the information you provide is accurately understood. Adhere strictly to the instructions given by the dispatcher and stay on the line until instructed otherwise. In some instances, you may need to keep the call open, placing your phone somewhere concealed yet where the dispatcher can still hear what's happening. This initiation of communication is paramount in alerting authorities to the situation as quickly as possible, enabling them to respond and manage the situation effectively.


Utilizing Silent Communication

There may be moments during an active shooter incident when speaking or making noise may compromise your safety. In such scenarios, silent communication becomes vital. If it is safe to do so, you can send a text to 911 if this service is supported in your area. Social media platforms can also serve as critical channels to discreetly convey your situation to others. Post a status or send direct messages to contacts who may be able to assist you.

Visual cues can also be instrumental in alerting others to danger without attracting the shooter's attention. Turning off lights, closing blinds, or creating a barricade at an entrance or window can signal others that there's a threat in the vicinity.

If you're in a position where you can't make a call or post online, it might be helpful to develop a system of signs or gestures with your coworkers, classmates, or family. This can enable you to silently communicate critical information or instructions, such as a direction to escape or a warning to stay hidden.

Remember that remaining quiet may sometimes be the best option, especially when the shooter is nearby. In these instances, silent communication can become a crucial survival tool. Mastering this technique requires practice, mindfulness, and a thorough understanding of your surroundings.


Coordinating with Law Enforcement

Upon the arrival of law enforcement officers, your role shifts to providing assistance and complying with their directions. It's vital to remember that these officers have been trained for such situations and their guidance can greatly enhance your safety. In order to avoid any misinterpretations, always ensure that your hands are visible and refrain from making any sudden, unpredictable movements. Adhere closely to the instructions they provide and act accordingly. Your ability to share pertinent information about the shooter, such as physical appearance or known location, can aid them significantly in neutralizing the threat. Also, if you're aware of any victims and their locations, sharing this information could expedite medical assistance. In these scenarios, clear and succinct communication can not only enhance your safety but can also contribute substantially towards resolving the crisis efficiently.


Informing Friends and Family

During an active shooter incident, keeping friends and family informed about your safety status becomes crucial. One of the most practical ways to do this is through sending text messages or leveraging the power of social media. However, in this tense scenario, it's essential to take a measured approach when communicating. Verify your information before sharing it. Accurate details not only keep your loved ones correctly informed, but they also prevent the spread of misinformation, which can amplify the panic and confusion already present. Make a concentrated effort to maintain clarity and brevity in your messages. It is also advisable to keep your phone on silent or vibrate mode to avoid drawing attention to your hiding spot, if you are in one. In the end, though the circumstances may be fraught with tension, the objective is to ensure those who care about you are aware of your status and not unnecessarily burdened with worry.


Using Emergency Communication Devices

During an active shooter incident, access to specialized communication devices can prove to be a lifesaver. It's crucial to familiarize yourself with the safety features available in your environment. Many office buildings, schools, or other public spaces come equipped with emergency notification systems such as panic buttons or intercoms. These can be used to alert the entire building to the threat without drawing attention to your location.

In an era where smartphones are nearly always within arm's reach, there are also a variety of apps designed specifically for these situations. Applications such as Emergency+ and Panic Button send out alerts to predefined contacts or notify authorities when triggered. Others might utilize GPS functionality to share your location with first responders.

It's essential to know what tools are at your disposal ahead of time. Regularly review the features of these systems or apps to ensure you understand how to use them in a crisis situation. Also, ensure that the necessary devices are easily accessible, fully functional, and regularly updated to offer maximum effectiveness.

While these devices can greatly aid communication in an active shooter situation, remember that the principles of careful and concise communication remain applicable. Always try to provide the most accurate information possible without jeopardizing your safety. The power of these devices lies in their ability to provide critical information swiftly and discreetly.

Overall, the integration of technology into emergency response strategies can provide additional support and increase your chances of safety during an active shooter incident. However, these devices should supplement, not replace, traditional emergency communication strategies. Utilize them wisely to enhance your overall response during such critical situations.


Learning Sign Language Basics

In circumstances where verbal communication might endanger your safety during an active shooter incident, sign language can emerge as an invaluable resource. Mastering some key signs such as the ones for "danger," "hide," "run," or "help" can be instrumental in silently communicating your needs or intentions to others in the vicinity without drawing unwanted attention. The fundamental rule of 'being seen and not heard' is preserved using this technique, enabling you to convey important messages covertly. This method of communication not only preserves your safety, but could also guide others towards making safer decisions during the crisis. Remember, the goal isn't to become fluent in sign language, but rather to learn a handful of essential signs that could potentially be life-saving. As with any other skill, practicing these signs regularly will ensure that they come to you instinctively when needed. Incorporating sign language into your emergency communication repertoire, along with the other strategies discussed, can enhance your preparedness for an active shooter incident.


Dealing with Post-Incident Communication

Once the active shooter situation has been neutralized, you may find yourself needing to interact with various parties including law enforcement, medical teams, and potentially the press. Be sure to provide clear and factual information in your communications. Limit your responses to the facts of the event as you experienced them. This can greatly aid the authorities in their investigation. If you're asked to give interviews or answer questions from the media, know that you have the right to decline if it makes you uncomfortable or if you're not ready to discuss the event. Emotional wellbeing is just as important as physical safety in these situations, so make sure to voice your feelings and needs to your support system. Reach out to friends, family, or professionals for help in processing the experience. Post-incident communication can be a difficult aspect of the recovery process, but it is necessary and can be made easier with a thoughtful and composed approach. Remember, it’s okay to ask for help and take the necessary time to heal.

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